Identity of the seller
Gontinic BV
Noorddijk 3
2391 CE Hazerswoude-Dorp
The Netherlands
Telephone number: 0172-419449
E-mail address: info@gontinic.nl
Chamber of Commerce number: 65990838
VAT identification number: NL856346858B01
Please read the following carefully:
By using this website “www.magictruffles.com” and purchasing products or services on it, you agree to abide by these Terms & Conditions.
By using this website and placing an order at MagicTruffles you certify that you are at least 18 years of age. This website, with all its contents, is intended solely for consenting adults.
All products on our website are legal in The Netherlands. We cannot provide any information on the legal status of a product in any other country. You accept the responsibility to inform yourself about your local laws, import and custom regulations before ordering and you certify that the import to your country of the products ordered is legal. By placing an order at MagicTruffles you accept all responsibilities regarding the legality of the products that will be shipped to you.
MagicTruffles makes no claim that the information and products on the website are available, appropriate or legal outside The Netherlands. All information provided by MagicTruffles, through this website, links to or from other websites or by its employees over the phone, email or any other transmission is purely for educational and informational purposes. This should never be interpreted as a recommendation to undertake a specific action. Using the information for illegal activities is at your own risk. MagicTruffles does not warrant that the information on the website is up-to-date or accurate.
You’re taking full liability for personal injury, damages, punitive measures, lost profit or revenues, loss of use of product or equipment and any loss of property that may result from the purchase, use or misuse of any product from MagicTruffles. MagicTruffles, its owners, agents and employees cannot be held responsible for the actions of its customers.
We do not encourage the illegal use of our products. We strongly advise you to consult your lawyer, if you have any doubts.
Our products do not have any medical value. Our products may not be used as a medicine or as a replacement for medicines.
All illustrations, pictures, design, text and logos on this website are copyrighted. Any commercial use of any of these contents is strictly prohibited without the written permission of MagicTruffles.
All rights reserved.
RETURNS POLICY
Here at Magic Truffles we want to ensure that your experience is the best it can be. That is why if you are not completely happy with your purchase, you have the option to return it to us within 30 calendar days of receiving it at your delivery address.
There are a few conditions for items returned to us, so please read carefully.
RETURN CONDITIONS
– Perishable items such as magic truffles and grow kits do not qualify for a return, due to their perishable nature. However, if you are not satisfied with a perishable product, please get in contact with our customer service, and we may be able to help.
– All items must be returned in their original packaging sealed, unopened, unused, and undamaged (if applicable).
RETURNING YOUR ITEM
If you wish to return an item, please contact a member of our Customer Service Team by email via info@magictruffles.com. Only once arranged with a member of our team may an item be returned. If damaged, we will be happy to send out a replacement once the original item has received back to us and inspected.
REPLACEMENTS
If your item was damaged upon delivery, you must inform us within 7 calendar days of receipt at your address. You can use the above email address to let us know of any damages (with photos). Once sent back to us, we will inspect the item and send out a replacement if applicable.
If your Magic Truffles product fails while still under warranty, you may contact us with a photo and description showing the defect. Upon receipt and inspection of your item, it will either be repaired, or a replacement will be sent out to you.
REFUNDS
If a refund has been requested, upon the agreed return of an item to our warehouse, a member of staff will inspect the item to ensure it meets the above conditions. If approved during the inspection, a refund will be issued within 14 days back to you via store credit or your initial payment method if possible.
Please note:
– Return costs incurred by the customer are non-refundable unless the item arrived damaged or is being returned under a warranty scheme.
We take customer service very seriously, so if you are not satisfied with a product, we want to hear from you. Please contact us at info@magictruffles.com.